HTML to PDF API + Zendesk Integration

Why connect them

The HTML to PDF API in Zendesk.

Zendesk is the leading customer service platform. Connecting APIs to Zendesk enables intelligent ticket routing, customer data enrichment, and automated response suggestions. Deliver better support with contextual information.

What you can build

Workflows worth wiring.

Enrich tickets with customer data from external CRM APIs

Validate customer contact information before responses

Auto-categorize tickets based on content analysis APIs

Look up order status from e-commerce APIs for customer inquiries

Templates

Ready-made ideas.

Ticket status changed to Solved Build HTML from ticket → convert to PDF

Generate PDF ticket summaries

When a ticket is solved, render its details and comments as HTML, convert to PDF, and attach the downloadURL as an internal note.

New article published Convert article HTML to PDF

Create PDF knowledge base articles

When a knowledge base article is published, convert its HTML to PDF and store the downloadURL for offline distribution.

Setup

Connect it in a few steps.

Set up with Zapier

1
Set the trigger. Create a Zap with Zendesk as the trigger app and "New ticket" as the event. Connect your account.
2
Add the API action. Add APIVerve as the action, select the HTML to PDF API, and map your trigger data to the request.
3
Send it back. Add a second Zendesk action for "Create ticket" and map the returned fields (like marginLeft) into it.
4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.

Set up with Make

1
Add the trigger. Create a scenario and add a Zendesk module set to "New ticket". Authenticate your account.
2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/htmltopdf with your x-api-key header. Pass the trigger's data as the input.
3
Parse & map. Add a JSON module to read the response, then a Zendesk module for "Create ticket". Map fields like data.marginLeft into place.
4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.

Set up with n8n

1
Add the trigger node. Start a workflow with a Zendesk trigger node for "New ticket" and connect your credentials.
2
Add an HTTP Request node. Point it at api.apiverve.com/v1/htmltopdf using Header Auth (x-api-key). Feed in the trigger data.
3
Map with expressions. Add a Zendesk node for "Create ticket" and reference the response with expressions such as {{ $json.data.marginLeft }}.
4
Execute & activate. Execute manually to verify, then activate the workflow for production.

The payload

What Zendesk receives.

marginLeft"0.4in"

marginRight"0.4in"

marginTop"0.4in"

marginBottom"0.4in"

landscapefalse

pdfName"c064eacc-c29f-43a1-8375-a4b2562ea9d8.pdf"

HTML to PDF API + Zendesk